Frequently asked questions
What people ask us most before booking.
Is this a tenancy?
No. The stay is provided under the Portuguese local accommodation regime (Decreto-Lei no. 128/2014). It is not a residential tenancy agreement and gives no right of preference or automatic renewal.
Can I use the flat as my tax address?
No. The flat cannot be used as a fiscal domicile, for receiving mail, or for school enrolment.
How long can I stay?
Between 3 and 6 months. To leave earlier we ask for 30 days' notice.
What is included in the price?
Water and electricity up to the flat's consumption limit, internet, TV, the condominium fee and periodic cleaning. Cleaning and bed and bath linen are part of the service in both packages.
What if I use more water or electricity than the limit?
The excess is billed at cost, with the supplier's invoice attached. Limits are read from the meter, monthly.
Do I need to pay a deposit?
Yes, equal to one month's rent. It is returned within 10 working days of departure, less any proven damage.
How and when do I pay?
By bank transfer, monthly and in advance. The booking is confirmed once the first month is paid.
Do you issue an invoice?
Yes, with VAT included at 6%, the rate applicable to accommodation services.
How many people can stay?
The maximum is the one in the local accommodation registration: four people at Essence and Courtesy Apartment, two at Charm and Douro Cork.
Do I need a Portuguese tax number?
Not for the stay. The invoice is issued with whatever identification document you give us.
Still unsure about something? WhatsApp · henrique@refinne.com.br